Returns & Exchanges
We want you to love your sweets, but due to the perishable nature of our gourmet confectionery, we can only accept returns on unopened and undamaged pouches within 14 days of delivery. If your order arrives damaged or incorrect, please reach out so we can make it right.
Check Your Eligibility
Ensure your candy kittens are in their original, heat-sealed packaging and have not been opened to comply with food safety regulations.
Contact Our Team
Email our customer sweetness experts with your order number and a photo of the items you wish to return or report as damaged.
Pack and Post
Securely package your unopened treats and send them back to our warehouse using a tracked shipping service to ensure they arrive safely.
Receive Your Refund
Once our team inspects the returned items, we will process a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing